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We are Bioturismo Colombia
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Legal Information
For all our clients

Bioturismo Colombia® Travel Agency and Consultancy
Legal Information

Legal Information

We share with you our company's policies and legal information.

For all our clients

Conscious Biotourism Manifesto Ways yo reach us Bioturismo Colombia® Travel Agency and Consultancy

Conscious Commitment and Quality Certifications
We have accreditation and certifications in various areas of the VIP Tourism Sector: tourism agreements (Colombia country brand, ProColombia, and regional brands) and internationalization ties to contribute to sustainable development.
Policies
Conoce los acuerdos y políticas legales relacionados con nuestra oferta turística: Una muestra de nuestro compromiso al servicio de calidad y un manifiesto de sostenibilidad.

Conscious Biotourism Manifesto Ways yo reach us Bioturismo Colombia® Travel Agency and Consultancy

100% Satisfaction Guarantee ()

Certification in Sustainability (Granted by the Andean Company of Inspection and Certification ACERT S.A.)

Tourism Quality Certification (We have ICONTEC Tourism Quality Certification)

National Tourism Registry (RNT): 165162 ()

Procolombia ()

Tolima: Heart of the Andes (Seal of Quality awarded by the Government of Tolima)

Discover Ibague: Naturaly Musical (Quality Seal from Ibague City)

National Tourism Registry (RNT): 165162

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Are you ready to be part of an experience that goes beyond tourism? With Bioturismo Colombia® you live, connect, and transform. We are sentient-thinkers, We are nature!

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Parent Page: Bioturismo Colombia® Travel Agency and Consultancy

Available languages: Español English

Hashtags: #LegalInformation #CompanyPolicies #TourismTransparency #LegalityOfOperations #DataProtection #TermsAndConditions #UserPrivacy #TourismRegulations #LegalCompliance #TravelerConfidence

Keywords: Legal information for BioTurismo Colombia, including company policies, terms and conditions for services, personal data privacy, user information protection, Colombian tourism regulations, national tourism registry, legal certifications, traveler insurance, and tour operator responsibilities. Complete legal information for our company, Conscious Tourism Colombia. Transparent policies protect travelers' rights, establish clear responsibilities, and guarantee legal operations in accordance with current regulations. Legal documents include: terms and conditions for contracting tourism services, privacy policies for personal data processing, terms of use for websites and digital platforms, cancellation and refund policies, civil liability clauses, information on the national tourism registry, and regulatory compliance certifications. Company name: complete information on the company's legal incorporation, Tax Identification Number (NIT), Chamber of Commerce registration, main tax address, authorized legal representative, and official company contact. National Tourism Registry (RNT): registration number of tour operator, service provider category, authorized activities, current registration validity, downloadable RNT certificate. Operating Licenses and Permits: environmental authorizations for entry into protected areas, permits for National Natural Parks, agreements with indigenous ethnic communities, concessions for ecotourism activities, certifications for professional tourism guides, mandatory tourism insurance policies, affiliation with tourism associations and guilds, voluntary sustainability certifications. General Terms and Conditions of Contract: general conditions apply to all tourism services offered, acceptance of terms and conditions for booking and purchase, rights and obligations of contracting travelers, rights and obligations of tour operators, itinerary modifications due to force majeure, justified cancellations and suspensions of services, legal liability limitations clauses, competent jurisdiction for dispute resolution. Reservation and Payment Policies: booking process, service confirmation, accepted and secure payment methods, required advance payment percentages, payment deadlines for total services, credit card surcharges, available financing options, electronic tax invoices, digital payment receipts, transaction protection guarantees, refunds for improper charges. Cancellation and Refund Policies: Maximum cancellation periods without penalty, refund percentages based on advance notice of cancellation, deductions for administrative processing fees, force majeure cases allow cancellation, procedures for requesting refunds, processing times for refunds, changes to dates of contracted services, transfers of reservations to third parties, credit vouchers for cancellations, traveler insurance covers cancellations. Itinerary Modification Policies: Operator's right to modify itineraries due to adverse weather conditions, security conditions in visited territories, force majeure events, temporary closures of protected areas, restrictions imposed by competent authorities, unavailability of contracted third-party services, substitution of accommodations with similar characteristics, advance notification of modifications to travelers, equivalent alternative compensation options. Responsibilities of Contracting Travelers: Presentation of valid identification documents, obtaining required visas and entry permits, mandatory vaccinations and health certificates, international medical insurance for foreign travelers, truthful information regarding pre-existing health conditions, following the instructions of guides and coordinators, respecting the rules of visited communities, care of equipment provided by the operator, liability for damages caused by negligence, and appropriate conduct respectful of natural and cultural environments. Operator Responsibilities and Limitations: logistical organization of contracted tourist services, provision of qualified specialized guides, coordination of accommodations, transportation, and food, accurate information on destinations and experiences, safety protocols for risky activities, third-party liability insurance, medical emergency care and evacuation coordination, limitation of liability for acts of third-party suppliers, exclusion of liability in cases of force majeure, and exoneration from liability for traveler non-compliance. Privacy and Data Protection Policies: compliance with Colombian Law 1581 of 2012 on Personal Data Protection, processing of data for specific authorized purposes, information collected from travelers and clients, use of personal data for operational purposes, sharing of information with third-party service providers, security measures for information protection, rights of data subjects, procedures for exercising rights of access, rectification, and erasure, cookie policies for website tracking, and sharing of information with competent authorities upon legal request. Intellectual Property and Content: copyright of website content, protected trademarks, prohibition of unauthorized reproduction, use of licensed images and videos, respect for the intellectual property of indigenous communities, authorization for the use of testimonials and photographs from clients, licenses for the use of user-generated content, attribution and credits to photographers and creators, and policies for publishing content on social media. Traveler protection insurance: mandatory third-party liability insurance policy for tour operators, coverage for traveler accidents and injuries, emergency medical assistance in remote areas, required air and ground evacuations, recommendation to purchase supplementary international travel insurance, coverage for lost or damaged baggage, recommended trip cancellation insurance, recommended recognized insurers, insurance claims procedures, exclusions from standard insurance coverage. Applicable regulations for tourism in Colombia: Law 300 of 1996, General Tourism Law; Law 1101 of 2006, parafiscal contribution; Decree 229 of 2017, National Tourism Registry; Sectoral Technical Standards for tourism sustainability; resolutions of the Ministry of Commerce, Industry, and Tourism; regulations for National Parks and protected area access; regulations for indigenous territories and ethnic communities; biosafety protocols for tourism during the pandemic; current health resolutions for tourism; and labor regulations for tourism sector employees. Alternative Dispute Resolution: preference for amicable dispute resolution, direct dialogue between travelers and operators, mediation by recognized neutral third parties, institutional arbitration by chambers of commerce, competent jurisdiction of Colombian courts, application of Colombian law to contracts, waiver of jurisdiction by domicile of the parties, national and international arbitration clauses, complaint and claim procedures, contact with the Tourist Ombudsman. Sustainability Policies and Environmental Commitments: adherence to the principles of responsible sustainable tourism, environmental certifications obtained by the company, commitments to reducing carbon footprint, traveler emissions offsetting programs, responsible solid waste management, use of clean renewable energy, conservation of drinking water, sustainable purchasing from certified suppliers, support for community conservation projects, accountability for sustainability impacts. Legal Information: contact information for the company's legal department, email address for legal inquiries, telephone numbers for legal matters, hours of operation for legal advice, official correspondence address, procedure for filing formal complaints and claims, response times for legal inquiries, information on regulatory and oversight agencies, and links to consumer and tourist protection entities. Policy updates and modifications: Company rights to update policies, terms and conditions, notification of modifications to registered users, effective date of new policy versions, date of last document update, history of available previous versions, tacit acceptance of continued use of services, user rights to terminate the business relationship due to substantial modifications. Legal compliance and transparency: commitment to operate within the current legal framework, transparency in financial and accounting operations, reporting to competent tax authorities, compliance with employee labor obligations, social security and parafiscal contributions, payment of corresponding taxes, external audits and compliance verification, certifications of representatives' criminal records, free competition and fair business practices. Related phrases: legal information for tourism, tourism company policies in Colombia, terms and conditions for tourism services, traveler data privacy, personal information protection, tourism regulations in Colombia, national registry of tourism operators, legal certifications for companies, tourism liability insurance, compliance with tourism regulations, transparency in legal operations, rights of travelers in Colombia, obligations of tourism operators, cancellation and refund policies, contracts for tourism services, tourism sector regulations, consumer protection legislation, legal terms for reservations, civil liability clauses, legal jurisdiction in Colombia, arbitration of tourism disputes, regulations for protected areas, tourism operation permits, environmental licenses for tourism, mandatory traveler insurance, extra-contractual liability policies, legal documentation for companies, legal incorporation of operators, legal representation in tourism, company tax domicile, chamber of commerce certificates, tourism trade association affiliations, tourism operator associations, code of ethics for tourism, good legal practices, tourism compliance in Colombia, external legal audits, verification of regulatory compliance, downloadable legal documents, website usage policies, terms of digital platforms, online privacy cookies, protection of digital transactions, security of electronic payments, legal electronic invoicing, digital tax receipts, tourism tax returns, taxes in the tourism sector, parafiscal contributions for tourism, contributions to Fontur Colombia, obligations Tax regulations for operators, tourism tax regime, permitted tax deductions, tax benefits for sustainable tourism, tax incentives for ecotourism, exemptions for tourism development zones. Protection of tourist consumer rights: application of the Consumer Statute (Law 1480 of 2011), fundamental rights of consumers of tourism services, right to clear, truthful, and complete information, right of withdrawal for distance purchases, right to file claims in case of breaches of contract, right to compensation for damages, right to safety and integrity of services, complaint procedures with the Superintendency of Industry and Commerce, mechanisms for protecting vulnerable consumers, guarantees of quality in tourism services, joint and several liability of service providers, prohibition of misleading advertising, abusive clauses in adhesion contracts, mandatory pre-contractual information, clarity of terms and conditions, and accessibility of legal information. Special protection for minors: requirements for minors traveling without parents, notarized travel authorization for minors, identification documentation for Colombian and foreign minors, travel permits for minors leaving the country, accompaniment by responsible adults, special safety protocols for minors, absolute prohibition of the commercial sexual exploitation of children, mandatory reporting of suspected abuse cases, code of conduct for child protection in tourism, employee training on the prevention of the commercial sexual exploitation of children, zero-tolerance policies for child exploitation, partnerships with child protection agencies, background checks for tourism employees, screening processes for hiring personnel who come into contact with minors. Accessibility and inclusion in tourism: commitments to universal accessibility in services, adaptations for people with reduced mobility, Braille information and tactile systems, sign language interpreters available, protocols for serving people with disabilities, special rates for senior citizens and pensioners, policies against discrimination based on sexual orientation and gender identity, respect for cognitive and functional diversity, accessible facilities and technical standards, transportation adapted for special needs, inclusive experiences for all abilities, employee training on diversity, inclusive language in communications, and promotion of accessible tourism. Prevention of money laundering and terrorist financing: compliance with the SARLAFT anti-money laundering system, due diligence customer policies, reporting of suspicious transactions to the UIAF (Financial Information and Analysis Unit), limits on cash transactions, verification of the lawful origin of funds, prohibition of transactions with individuals on restricted lists, employee training on money laundering prevention, designated company compliance officer, money laundering risk matrix, updating of customer databases, retention of transaction documents for several years, audits of the anti-money laundering system, sanctions for non-compliance with regulations, cooperation with authorities in investigations. Intellectual property and traditional knowledge: respect for the collective rights of indigenous peoples, protection of ancestral medicinal knowledge, prohibition of biopiracy and misappropriation, free, prior, and informed consent of communities, agreements for access to genetic resources, equitable sharing of benefits from bioprospecting, recognition of traditional intellectual authors, protection of traditional cultural expressions, safeguarding of intangible cultural heritage, registration of handicrafts and designations of origin, certificates of authenticity for cultural products, licenses for the use of traditional music and dances, fair trade agreements for handicrafts, respect for sacred indigenous symbols, and prohibition of improper commercial use. Applicable environmental regulations: Law 99 of 1993, National Environmental System; Decree Law 2811 of 1974, Natural Resources Code; environmental licenses for tourism projects; permits for the use of natural resources; environmental management plans for operations; required environmental impact studies; mandatory environmental compensation; prohibitions in specially protected areas; restrictions on activities in fragile ecosystems; bans on the hunting of endangered species; regulations for wildlife observation; minimum distances for approaching animals; prohibition of feeding wildlife; limitations on visitor group size; tourist carrying capacity of areas; permitted visiting hours; authorized trails; required signage for routes; obligations of environmental guides; registration in the visitor logbook for areas; and fees for entry and conservation. Protection of cultural heritage: Law 1185 of 2008 on cultural heritage, prohibition of damage to property of cultural interest, restrictions on intervention in national monuments, authorizations for filming at heritage sites, regulation of tourist activities in historic centers, limitations on the trade of antiquities, prohibition of the export of cultural property, penalties for illicit trafficking of heritage, obligations regarding accidental archaeological finds, coordination with the Colombian Institute of Anthropology and History, permits for archaeological research, licenses for scientific excavations, protection of archaeological contexts, respect for sacred sites of communities, and prohibition of desecration of places of worship. Regulation of adventure tourism: Sectoral Technical Standard NTS-TS 001 for lodging establishments, NTS-TS 002 for travel agencies, NTS-TS 003 for food establishments and bars, NTS-TS 004 for vehicle rental companies, NTS-TS 005 for land transport companies, NTS-AV 011 for adventure tourism (rafting), NTS-AV 012 for adventure tourism (horseback riding), NTS-AV 013 for adventure tourism (diving), technical requirements for adventure operators, certified and approved safety equipment, preventive and corrective maintenance of equipment, emergency and rescue protocols, certified first aid personnel, emergency communications in different territories, specific insurance for high-risk activities, training for specialized guides, risk assessment before activities, mandatory safety briefings for participants, and limits on operating weather conditions. Regulation of health and wellness tourism: health authorizations for wellness establishments, licensing of medical aesthetic services, registration of authorized healthcare professionals, biosafety protocols for pandemic and post-pandemic periods, management of hazardous hospital waste, informed consent for invasive treatments, medical records of tourist patients, privacy of sensitive medical information, professional malpractice insurance, international service quality accreditations, certifications for spas and wellness centers, continuing education for healthcare personnel, updates to medical protocols, and certified medical technology equipment. Labor aspects of the tourism sector: compliance with the Substantive Labor Code, formalized written employment contracts, affiliation with the comprehensive social security system, pension and health insurance contributions, payment of the current legal minimum wage, recognition of legal social benefits, paid annual vacations, semi-annual legal service bonuses, severance pay and severance interest, provision of employee uniforms, affiliation with family compensation funds, parafiscal contributions to SENA and ICBF, occupational risk insurance coverage, occupational health and safety protocols, workplace coexistence committee, prevention of sexual harassment in the workplace, gender pay equity, prohibition of discrimination in hiring, decent work in tourism, employee skills training, certification of job skills, and professional development opportunities. Corporate Social Responsibility: CSR programs implemented by the company, support for vulnerable communities in the region, scholarships for local youth education, technical training for rural populations, direct and indirect job creation, local purchasing and regional economy support, investment in community infrastructure, donations to social and environmental projects, corporate employee volunteering, partnerships with NGOs and recognized foundations, measurement of the social impact of interventions, periodic public sustainability reports, transparency in the management of social resources, accountability to stakeholders, participation in sectoral trade association initiatives, and membership in responsible tourism networks. Crisis and Emergency Management: emergency medical response protocols, urgent traveler evacuation procedures, regional hospital and medical contact network, coordination with civil defense and fire departments, communication with local authorities, information from consulates and embassies, travel insurance coverage, 24/7 emergency numbers available, first aid kits, crisis management staff training, periodic emergency drills, natural disaster contingency plans, safety protocols for risk zones, information on traveler risks in destinations, pre-trip safety recommendations, travel alert updates from authorities, and justified security cancellations and suspensions. Tax compliance: updated Taxpayer Identification Number (RUT), timely and complete income tax returns, correct withholding tax, VAT returns for sales and purchases, annual tax information reporting, mandatory electronic invoicing, updated accounting records, annually audited financial statements, third-party income withholding tax certifications, property tax payments (industry and commerce), public works betterment levies, municipal operating license fees, valid and renewed environmental permits, tax clearance certificates from regulatory entities, certificates of compliance with obligations, good faith and fiscal transparency. Legal updates: commitment to updating legal information on regulatory changes, monitoring of Colombian tourism legislation, advice from specialized tourism lawyers, ongoing training on legal aspects, timely implementation of new regulations, communication of regulatory changes to clients, adaptation of contracts and legal documents, periodic review of company policies, continuous improvement of legal compliance, prevention of penalties and fines for non-compliance, periodic internal compliance audits, preventive consultations with competent authorities, participation in industry working groups, and feedback from sector operators on their experiences. Additional related phrases: legality of tourism operations, regulatory compliance in Colombia, travel sector regulations, tourism rights and obligations, legal protection for travelers, environmental regulations for tourism, cultural heritage legislation, adventure tourism regulations, labor aspects of tourism, social responsibility in tourism, legal management of tourism companies, tourism compliance policies, periodic legal audits, specialized legal advice, transparent service contracts, consumer protection clauses, jurisdiction for conflict resolution, arbitration in the tourism sector, mediation of traveler disputes, Colombian Tourist Ombudsman, tourism oversight and regulatory agency, Ministry of Commerce and Tourism, tourism health regulations, biosafety protocols for the sector, regulations for digital platforms, tourism e-commerce, electronic invoicing for services, taxation of the travel sector, sustainability tax benefits, incentives for legal ecotourism, sector compliance certifications.

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