General Information for travelers

• Expenses not mentioned above not included (tips, personal purchases, extra drinks, additional entrance fees not indicated).
• Guideline itinerary: This may be adjusted depending on weather, traffic, official conditions, or the group's pace.
• We recommend having travel insurance that covers emergencies, evacuation, and cancellations, especially if you are participating in high-altitude or adventure activities.

Health, Altitude, and Preparation

• Altitude and Health: Bogotá is over 2,500 m. If you have conditions such as asthma, heart problems, or are pregnant, consult your doctor before booking.
• What to bring: Comfortable shoes, layered clothing (coat/raincoat), water, sunscreen, identification, and your personal medication.

Accessibility and Family Groups

• Accessibility: Some historic routes or viewpoints include cobblestone sections or stairs. Let us know if you require accommodations for reduced mobility.
• Children and Families: Some experiences are suitable for families. Check recommended ages and available accommodations.

Cancellations, Rescheduling, and Tickets

• Cancellation Policy: Check conditions when booking. In cases of force majeure or adverse weather, we offer rescheduling or partial refunds, according to current policy.
• Tickets and Permits: Some attractions will require advance reservation or local payment; These are included only if explicitly stated in the experience.

Responsible and Safe Tourism

• Sustainable Practices: We promote respect for heritage, communities, and the natural environment, supporting conscious and fair tourism.
• Safety: The tour includes a professional guide and transportation. If you are bringing expensive equipment (drones, optics), please let us know to arrange permits or additional security.

Payments, Contact, and Personalization

• Payment Methods and Contact: Book preferably via WhatsApp or email. We will confirm availability and final prices before you complete payment. We accept credit card or bank transfer as appropriate.
• Personalization: Do you have a special diet (gluten-free, vegan), allergies, additional language, or a private itinerary? Let us know when booking!