Tour Operators and Collaborators: Agreements: Important information and clarifications

Here we've compiled all the information you need before booking any of our Bio-Experiences in Colombia. Review each point carefully to plan safely, comfortably, and with awareness.

General Information ℹ️

☑️ Expenses not mentioned above not included (tips, personal purchases, extra drinks, additional entrance fees not indicated).

☑️ Guideline itinerary: This may be adjusted depending on weather, traffic, official conditions, or the group's pace.

☑️ We recommend having travel insurance that covers emergencies, evacuation, and cancellations, especially if you are participating in high-altitude or adventure activities.

Health, Altitude, and Preparation ⛰

☑️ Altitude and Health: Bogotá is over 2,500 m. If you have conditions such as asthma, heart problems, or are pregnant, consult your doctor before booking.

☑️ What to bring: Comfortable shoes, layered clothing (coat/raincoat), water, sunscreen, identification, and your personal medication.

Accessibility and Family Groups ♿

☑️ Accessibility: Some historic routes or viewpoints include cobblestone sections or stairs. Let us know if you require accommodations for reduced mobility.

☑️ Children and Families: Some experiences are suitable for families. Check recommended ages and available accommodations.

Cancellations, Rescheduling, and Tickets 🔄

☑️ Cancellation Policy: Check conditions when booking. In cases of force majeure or adverse weather, we offer rescheduling or partial refunds, according to current policy.

☑️ Tickets and Permits: Some attractions will require advance reservation or local payment; These are included only if explicitly stated in the experience.

Responsible Tourism and Safety 🌱

☑️ Sustainable Practices: We promote respect for heritage, communities, and the natural environment, supporting conscious and fair tourism.

☑️ Safety: The tour includes a professional guide and transportation. If you are bringing expensive equipment (drones, optics), please let us know to arrange permits or additional security.

Payments, Contact, and Personalization 💬

☑️ Payment Methods and Contact: Book preferably via WhatsApp or email. We will confirm availability and final prices before you complete payment. We accept credit card or bank transfer as appropriate.

☑️ Personalization: Do you have a special diet (gluten-free, vegan), allergies, additional language, or a private itinerary? Let us know when booking!